AWS Remote Work Solutions

AWS solutions for remote employees, contact center agents, and creative professionals

Organizations increasingly need options that enable employees to work from any location while remaining secure and productive. We provide a set of solutions built on top of the AWS Cloud to quickly, securely, and cost-effectively enable remote work for any general employee, as well as specialized solutions for contact center agents and creative professionals.

1,200

employees set up remotely by GrubHub in two days

40k

CapitalOne contact center workers migrated remotely in 1 week

2 days

Spokeo set up a virtual contact center and started taking calls

Benefits

React Quickly & Scale

When disruptions happen you need to be able to act fast. It’s not the time to think about sourcing servers, standing up data centers, or shipping laptops. ASW Remote Work solutions enable you to onboard tens of thousands of employees in hours and days not weeks and months. With AWS, you don’t have to over invest in resources up front to handle future peak levels of business activity. Instead, you provision the amount of resources that you actually need and easily scale your usage up or down to any size in response to normal business cycles or unplanned events.

Stay Secure

You need to enable remote workers without losing control of your data or opening up new threat vectors. Security at AWS starts with our core infrastructure. Built for the cloud and designed to meet the most stringent security requirements in the world, our infrastructure is monitored 24/7 to help ensure the confidentiality, integrity, and availability of your data. You can rely on the AWS global infrastructure, knowing you always control your data, including the ability to encrypt it, move it, and manage retention at any time, whether you are in the office or at home.

Save Money

You need to keep people productive from anywhere, without unnecessary overhead. You don't want to be locked down with long term commitments and complex licensing arrangements. AWS Remote Work solutions all feature pay-as-you-go pricing options so you can adapt to changing business needs without minimum monthly fees, long-term commitments, or upfront license charges.

Remote Employees

Amazon WorkSpaces

AWS solutions for remote workers help companies onboard new employees remotely, enable secure access to their desktop from anywhere, ensure all company content remains securely in the cloud with Amazon WorkSpaces, provide tools to remotely share and collaborate on documents inside and outside the organization with Amazon WorkDocs, and deliver a scalable pay as you go meetings solution that enables virtual meetings, calling, and chats from anywhere with Amazon Chime.

Remote Contact Center Agents

Amazon Connect

Amazon Connect enables you to have a fully operational contact center that can be operated virtually anywhere. You can set up an Amazon Connect contact center or hotline in minutes and start taking high-quality audio calls. Agents can be trained in less than 20 minutes, all they need is an internet connection and a headset to provide the best possible customer service.

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Remote Creative Professionals

Amazon EC2 G4

The AWS remote creative professional solution enables artists, animators, and editors with high-spec requirements to build your own cloud-based virtual workstations and work securely on AWS using Amazon EC2 G4 instances, streaming applications such as Teradici or DCV, and your existing licensing for your favorite content creation tools such as Autodesk Maya.

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What Customers Say

Juniper on AWS

"We can scale the AWS solutions we’re using in new ways and be more reactive during and after a disaster.”

Dan Beeston
ICT Manager – Juniper

What Customers Say

Juniper on AWS

"We can scale the AWS solutions we’re using in new ways and be more reactive during and after a disaster.”

Dan Beeston
ICT Manager – Juniper

Grubhub on AWS

“To support local restaurants and the safety of our drivers, GrubHub leveraged Amazon WorkSpaces to move all departments to a Work From Home (WFH) model. Our Corporate Cloud Services team scaled a few Amazon WorkSpaces to over 1,200 in two days.”

Justinian Fortenberry
Chief Information Security Officer – Grubhub Holdings, Inc.

Grubhub on AWS

“To support local restaurants and the safety of our drivers, GrubHub leveraged Amazon WorkSpaces to move all departments to a Work From Home (WFH) model. Our Corporate Cloud Services team scaled a few Amazon WorkSpaces to over 1,200 in two days.”

Justinian Fortenberry
Chief Information Security Officer – Grubhub Holdings, Inc.

Direct Interactions on AWS

“When working from home is the only option, Amazon Connect performs even when the kids are gaming or streaming on the same home network. We were able to train our remote contact center agents in less than 20 minutes. Amazon Connect has been the best thing that could happen to our business."

Jonas Nicholson
CEO – Direct Interactions

Direct Interactions on AWS

“When working from home is the only option, Amazon Connect performs even when the kids are gaming or streaming on the same home network. We were able to train our remote contact center agents in less than 20 minutes. Amazon Connect has been the best thing that could happen to our business."

Jonas Nicholson
CEO – Direct Interactions

AWS IQ

Help from AWS Certified Experts

Get the help you need setting up Remote Work solutions with AWS IQ. Connect with third-party AWS certified experts for on-demand project work. Browse remote offers to get started. 

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Further Reading

Working from home? Here's how AWS can help

March 18th, 2020
Jeff Barr

Read now »

How COVID-19 has changed the way customer service leaders think about contact centers

June 22nd, 2020
Pasquale DeMaio
 

New offers to enable work from home from Amazon WorkSpaces and Amazon WorkDocs

March 18th, 2020
Muneer Mirza and Angus Norton

Read now »